On October 13th this year, Lomani Luxury Travel was hugely honoured to win the Chamber award for Customer Excellence.
We believe that it is our committment to offering the highest service standards and achieving the best possible outcomes for our valued clients that has seen us become the trusted personal travel advisor to a growing number of discerning travellers located throughout the UK.
Commenting on their success at the Chamber Awards, Lynne Swinnerton (Lomani Managing Director) said: “At Lomani Luxury Travel, we treat our clients exactly as we would like to be treated ourselves. Our clients all have different expectations and budgets, and we work hard to fulfil both. We believe every moment spent planning and enjoying a holiday should be stress-free and straightforward. It is for this reason that we will always go the extra mile to offer our clients the best possible experience. I am thrilled our efforts have been recognised and rewarded by the judges of these prestigious awards.”
The award ceremony was celebrated at the West Cheshire and North Wales Chamber of Commerce’s Annual Ball, which was held at The Pavilion in Chester’s heritage racecourse. Many of the region’s most successful businesses were also at the event, which also included a charity auction in aid of the Babygrow Appeal.
We received the Customer Excellence Award having consistently received excellent feedback for customer service on our website, the renowned review platform, TrustPilot, and social media. On presenting the award alongside sponsors Power Solutions, Debbie Bryce, Deputy Chief Executive Officer at the Chamber, said:
“Lomani joined the Chamber in 2014, not long after they began trading. Over the past three years I have had the pleasure of watching Lomani grow and develop into a thriving business. I have no doubt that this success is down to Lynne’s knowledge of the industry, sheer determination and most of all, her approach to customer service, which is at the heart of everything she does. Lynne is a true professional and I look forward to watching her take Lomani on a very exciting journey. Congratulations Lynne, you should be very proud of this achievement.”